by Colleen Bryan

Kevin Tappin, a second-generation owner of Stained Glass Stuff in Ottawa, Ontario, finds his passion for glass retail and takes steps to transform the business into his own as he charts its future. He is always looking for new ways to keep his customers interested in creating in glass and constantly monitors the success that these methods achieve in expanding his business.

This article was originally published on page 16 of the Winter 2010 issue of Profitable Glass Quarterly.