Fall 2001 **PRINT**

Profitable Glass Quarterly Fall 2001

Hot Glass Studio Profile
Lino Tagliapietra
Knowing that an artist must sometimes be the leader and sometimes “follow the glass” has been the ideal by which Lino Tagliapietra has created his sought-after hot glass masterpieces.
by Diane Heilenman

Management
Can’t Get No Satisfaction
Twelve simple steps, such as really listening, being willing to apologize, and following up to make sure problems are corrected, can take glass retailers from harried to happy when dealing with dissatisfied customers.
by Claire Sykes

Studio Profile
Shawn Athari
Shawn Athari, creator of contemporary glass sculptures, brings her work to life by uniquely using heat-melded glass colors, shaping glass with a propane torch, and adding details to her projects through the use of gold, enamel, and sandblasting.
by Kim Blagg

Retailer Profile
Peachie’s Stained Glass
Kathi Schmid keeps her stained glass store running smoothly by being committed to superior customer service, building on her employees’ strengths, and offering classes to help her clientele get more enjoyment out of working with glass.
by Kim Blagg

Retailer's Guide to Torchwork
Play With Fire—A Guide to Flamework in the Studio
Learning the basics in tools, glass compatibility, and workstation necessities can take the intimidation out of flameworking and lead to growing sales for an increasingly popular glass technique.
by Marcie Davis

Marketing
Coach to Sell
Increasing sales, which makes the biggest impact on bottom-line figures, comes by giving sales associates the support and information they need to hone their sales skills.
by Lynette Hawkins

News and New Products
Be informed about the latest in new products and events in the world of art glass.
by Darlene Welch

Personal Development
Success, Self-Esteem, and Integrity
Learning how to give up excuses, be responsible and totally truthful, and quit trying to manipulate others is a good way to build integrity and lay a firm foundation for inner growth.
by Mary Robinson Reynolds

Classified and Advertisers’ Index

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